Refund & Cancellation Policy
Clear guidelines on bookings cancellations, refunds, and our 3-day return guarantee.
verified 3-Day Full Refund Guarantee
Diora Holidays provides a 3 days return and refund policy. If you decide to cancel your tour booking within 3 days (72 hours) of your transaction, you will receive a 100% full refund of the amount paid, back to your original payment mode (Razorpay or bank account), with zero cancellation penalties.
1. Cancellation Timelines & Fees
For cancellations initiated after the 3-day guarantee window, standard charges apply to compensate for pre-booked hotel rooms, permit filing costs, and vehicle holding fees:
- 30 days or more before departure: 15% cancellation fee of the total package cost.
- 15 to 29 days before departure: 50% cancellation fee of the total package cost.
- Less than 15 days before departure: 100% cancellation fee. No refunds can be processed.
2. Process to Initiate Cancellations
To cancel your booking and apply for a return, please submit a written cancellation request quoting your Booking Reference ID to support@dioraholidays.com. Cancellations will be processed based on the timestamp of your email receipt.
3. Refund Processing Timelines
Once a refund is approved by our billing desk, the amount will be processed back to your original payment gateway account or bank account. Refund credits generally take 5 to 7 business days to reflect in your account statement, in accordance with banking gateway processing standards.
4. No-Show & Landslides
No refunds will be given for no-shows or partial tour abandonments by choice. In cases of sudden natural blockages (such as landslides, army closures, or heavy snow) where travel to a destination becomes impossible, Diora Holidays will attempt to rearrange alternate routing or provide credit vouchers for future travel, subject to hotel vendor terms.